A teenager who had never eaten meat in her life took a bite of a chicken burger she was given by mistake at McDonald’s. Clancy Bogue, 19, visited the branch in Bristol’s Cabot Circus last Monday and ordered the Vegetable Deluxe burger. 

Her order got mixed up and she was given a Chicken Mayo burger instead. It wasn’t until she took a bite that she realised what happened – and she was left feeling sick for days afterwards.

But the student, at University of the West of England (UWE) in Bristol, was raised by vegetarians and has stuck with the diet for moral reasons. The restaurant’s manager has apologised for the ‘extremely disappointing’ incident and claimed an error by a trainee caused the mistake.

Ms Bogue said: ‘I took a bite and it didn’t seem right. I took a look at it and the inside of the burger was white. ‘I realised then it was chicken and felt really distressed. I had a horrible feeling in my tummy and was almost gagging. I felt like being sick.’ 

She added: ‘I went downstairs and said I wanted to speak to the manager. ‘He offered me a refund and a new burger. I didn’t want one and asked how to make a proper complaint.’ ‘It was horrible – it’s thrown me off my eating pattern. ‘I have been feeling quite nauseous. They should have things in place to stop this from happening. I don’t want to eat at any restaurant like that again.’ 

In an email to Ms Bogue, the restaurant’s business manager said: ‘I have looked in this issue myself and it appears it was a trainee’s error when finishing the product in the kitchen not being focused on the item at hand.

‘Despite all the procedures in place, such as using a different color box and different color paper tray liner, the employee failed to fulfil this task to the standard we expect. ‘I have personally retrained the employee in question and further communicated the importance of adhering to the polices in place to avoid this happening again to all employees through our internal channels. ‘I apologise for the poor resolution from my shift manager’s side.’ 

A spokeswoman for McDonald’s added: ‘We’d like to apologise to this customer for this mistake. ‘We understand and appreciate that it is not acceptable to serve meat when our vegetarian product has been ordered. ‘We would like to reassure her that we have a number of measures in place to avoid inaccurate orders and have reminded our crew members about these. ‘If the customer would like to further discuss her concerns then we recommend she gets in touch with our Customer Services Team.’

Post a Comment

Powered by Blogger.